FAQ2018-12-29T22:01:02+00:00
What about your quality?2018-11-19T14:07:55+00:00

1.Krrass choose the branded components and high quality material.

2.We do whole structure processing to machine body.

3.We pay lot of attention to spare parts processing.

4.We do on line checking during machine production.

5.We do 72 hours testing of machine before sending out.

6.We have a complete QC  system way to ensure all the steps could be controlled and tracked.

What about your price ?2018-11-19T14:06:08+00:00

Q: Is your machine cheap?

A: We cannot promise you that our machine is the cheapest one, but we can promise you ours is the most cost-effective one!

Q: Can you reduce the price?

A: We do some discount to our regular customer when do reorder, and also we have some sales promotion.

Q: Why other suppliers do much lower price then you?

A: Price is equal to quality. We all know about that, right?

What about shipping Lead time?2018-12-31T13:41:13+00:00

1.Regarding to small machines,we have full stocks.They could be shipped quickly.

2.We can load within one week if machine in stock,for standard model;we can ship machines out within 7 working days;

3. Concerned to customized types,it  usually takes around 1 month to  ship

What about after-sale service?2018-11-19T14:33:23+00:00
  1. Technical solutions support: we can provide technical solutions within one day.
  2. Online guide video: show you machine working  video in factory . ( update every month)
  3. Installation service:  this is available with all of our machines, We dispatch technician to customer’s factory for installation machines. (Customers only need to pay for the airfare and hotel expense.)
  4. Training service: Our technician will teach you how to use our machines. As well, you may send your technician to our company to learn how to operate machines.
  5. Quality guarantee: 1 year warranty, we provide lifetime service. We arrange final test before shipment, After making sure machine is the best performance, then make shipments.
  6. 100% response rate: we will reply your question within 12 hours.
Payment Terms2018-11-19T14:52:15+00:00

1.  T/T

30% deposit,the balance paid before shipping

Mass production photos and video will be sent to you  FYI after finishing.Meanwhile,welcome to visit our factory to check goods.

2. Accept L/C

How to delivery?2018-11-19T15:01:52+00:00

There are different kinds of shipping way due to machine size and weight:

1. Normal machine size and weight,just 1 or 2 sets, can be sent by LCL.

Machines will be sent to sea port by trucks, and will be loaded into container there.

2. Several sets machines together will be sent by FCL.

Loading will be done in our factory , and we will do fasten to the machine to ensure machines arrive safely.

3. Big size machines (width more than 2250mm) will be sent by flat rack.

4. Heavy duty machine(machine weight more than 32T per set) will be sent by bulk cargo ship

Purchasing Process2018-12-31T13:36:08+00:00

How’s the purchasing process?

1. Contact by mail or call to let us know what you need.

2. You will get an offer from us with quotation in different term as below for your choice:

EXW:Pick up machines from our factory

FOB : Shanghai,Yiwu,Nanjing,Guangzhou,Qingdao,Xingjiang

CIF:Our side offer all cost to destination seaport

3. Negotiation-confirm order.

Any confusion or needs can be negotiated. After your confirm the order, we will send the profoma invoice to you with the order details and bank account for you to arrange for the deposit.

4. Machine production.

As soon as we get the deposit or L/C, we start for the prodction, and arrange for the shipment accoding to the terms we agreed.

5. Document preparation.

After shipment, we will prepare for the documents you need (invoice ,packing list, B/L and other doc you asked) and send to you by DHL,We can also offer Telex Release BL to solve more time

6. You take the machines out from the destination port with the doc when ship arrive.

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