Pre-sale Service

Application consulting: our consulting experts have an insight into the application of global cutting, welding, bending, stamping and molding technologies. We are ready to provide you with information and consultation on products, prices, technologies and industrial solutions, and share our valuable knowledge with you to help you make optimized plans.

Inspection and reception: you can make an appointment to visit the exhibition hall and visit the company in person. We will provide professional reception for you.

In-sale Service:

Installation: we will be responsible for the free installation and commissioning of the equipment you purchased, so that the machine can be put into use as soon as possible (accommodation, food and air tickets incurred abroad shall be borne by purchaser).

Training: with sheet metal processing machine operation and technical training center in headquarters, KRRASS will provide free equipment operation, maintenance and technical training for your technicians. After installation, commissioning and operation of the equipment, we can provide operators to continuous training and guidance on site according to your needs until your technicians could operate the machine independently.

After-sale Service:

Care and maintenance: two years free warranty and lifetime maintenance for your purchased products. During the warranty period, if the equipment fails and the parts are damaged (except for human factors and force majeure factors), our company will be responsible for the free repair, and replacement parts shall be provided by the company (except consumables).If warranty period is expired, the maintenance fee shall be charged at cost only. At the same time, from the date of your purchase, lifelong access to software upgrade services; our engineers provide quick response when service is needed.

Preventive maintenance: According to your different needs, we can carry out regular maintenance to your machine, also can provide when you need. Regular adjustment and calibration of the machine ensures optimum performance. Potential problems can also be solved before they bread down, so as not to affect productivity.

Service outlets: We have established a perfect marketing network in China, and the international marketing network is developing. You can check our service network on our official website. Professional after-sales engineer will response you question or arrive at the equipment site within 24h.

Online services: We have established diversified online service channels. You can contact us through such channels as customer service phone number, customer service email, website online, website message, WeChat public account and so on to obtain the services you need.

Spare parts: spare parts and wearing parts from the original factory can optimize the machine production efficiency.

We can guarantee sufficient spare parts and promise you the best price to control the maintenance quality.

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